Take a Screen Capture of the Command Window and Attach it to your HelpDesk ticket In the ' Command Prompt ' window type your desired destination.Press the ' Windows Key ' on your Keyboard or click the ' Start ' Button.Here is how to run Traceroute From PC used to access the FLEX-6000 on your local network, open Command Prompt and run a Traceroute to Google 100.x.x (Reserved CG-NAT IP address range).If there is more than one private IP address listed as the first two 'hops' in the traceroute output, you have a multiple NAT situation.Ī private IP address can have the following pattern where 'x' is a number from 0 - 255 This 'one router' must be the one where UPnP or the manual port forwarding rules are configured.Ī quick way to determine if you have a multiple NAT situation is to use a network tool included with Windows called Traceroute (tracert.exe) This tool will record the IP address of each router as a packet makes its way to the traceroute destination.
SmartLink only works properly when there is only one router between the FLEX-6000 and the Internet doing NAT also known as 'single NATing'. One of the main problems with getting SmartLink to operate properly and to pass the SmartLink network test to get a green circle is a network configuration where the FLEX-6000 is located due to multiple routers that are performing network address translation (NAT) known as 'double NATing' or 'multiple NATing'.
